Ooooooh, that Tripod!
Topic: Corporate Info
Okay,

I love my Tripod account. I love being to easily have blogs, and my website, and file sharing, and my domain name - everything all in one place.

But I DO NOT LIKE THEIR CUSTOMER SERVICE POLICY. I understand. They probably aren't a very big company. (Being foreign owned, I haven't figured out how to get to that kind of information.) But there are times when a quick conversation would alleviate a lot of their "customers" angst.

Case in point - my websites nearly 2 weeks of down time this September/October.

All because (I think) I thought about changing a couple of my blogs appearance. I didn't complete the process - didn't even log out, I think, and a new page called index.blog was created - and it became the only thing you could see when you accessed my domain.

All kinds of e-mails and chats took place during that two weeks. Then, when my frustration reached its zenith, I posted this entry (insert link) on Inspirational Quirps. Then, after all was fixed (by me, with NO help from Tripod customer service) they sent me one last inane response. You actually have to see it to believe it - but it is worth sorting through the back and forth in order to learn one thing:

DOING THINGS VIA CHAT/E-MAIL LEAVES A RECORD OF YOUR INEPTNESS. AND IN THIS AGE OF BLOGS, THAT MEANS THE WORLD CAN KNOW, IN YOUR OWN WORDS, HOW BADLY YOU TREAT YOUR CUSTOMERS.

Check it out. Well worth the read.